Last Updated: October 2025
Your Privacy Matters to Remarkable Generators
At Remarkable Generators, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you contact us, use our services, or communicate with our team — whether in person, over the phone, or through our website.
By using our services, you agree to the practices described in this policy.
Information We Collect
We only collect personal information that helps us deliver outstanding service. This may include:
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Name
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Phone number
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Email address
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Property address
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Service details related to your request
We may collect this information when you:
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Fill out a form on our website
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Contact us by phone or email
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Provide information directly to our staff
SMS Opt-In and Communication Consent
Customers may opt in verbally to receive text (SMS) messages from Remarkable Generators.
Opt-in can occur:
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In person at our physical location
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During a phone call with our team
With your consent, you may receive text messages such as:
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Billing notifications
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Appointment reminders
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Dispatch and service updates
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Job completion surveys
Before opting in, our team will inform you that:
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Message and data rates may apply
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Message frequency may vary
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You can text HELP for support or STOP to unsubscribe at any time — after which no further messages will be sent.
Your phone number will never be shared with third parties for marketing or promotional purposes.
How We Use Your Information
We use the information you provide for legitimate business purposes only, such as:
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Scheduling and delivering generator installation and maintenance services
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Sending service updates, invoices, and reminders
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Improving our customer service and operational processes
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Responding to your inquiries and requests
Data Sharing
Remarkable Generators does not sell, rent, or share your personal information for advertising or marketing purposes. We may share your information only if:
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Required by law
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Necessary to protect the rights, safety, or property of our company or customers
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Needed to complete the services you requested (e.g., scheduling, dispatching technicians)
Data Retention
We keep your information only as long as necessary to provide services and comply with legal obligations. Once it is no longer needed, your data is securely deleted.
Your Rights
You have the right to:
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Request access to the information we hold about you
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Request corrections or updates to your data
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Withdraw consent to receive SMS messages at any time by texting STOP or contacting us directly
Security
We take your privacy seriously. Remarkable Generators uses reasonable administrative and technical safeguards to prevent unauthorized access, misuse, or disclosure of your information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Remarkable Generators
📍 274 Rymal Road West
Hamilton, ON L9B 1B8, Canada
📞 (905) 247-9749
✉️ info@remarkablegroup.ca